Loyalty FAQs

1. What is the Bobbi Brown Club?

A. The Bobbi Brown Club is a loyalty program that allows you to accumulate points for your purchases. For every dollar spent you will be entitled to 1 reward point (SGD$1 = 1pt). You will be entitled to accumulate points for rewards, that are redeemable based on reward tiers. You will also be entitled to Welcome, Birthday and other communication offers.

2. How do I join the Bobbi Brown Club as a member?

A. You are entitled to join the program when you make a purchase with Bobbi Brown. For every dollar you spend you will be entitled to 1 reward point. All you need to do is agree to the program terms and conditions upon registration.

3. How do I earn points with the Bobbi Brown Club?

A. You earn points with every purchase made with Bobbi Brown counters at participating department stores, Bobbi Brown boutiques and Bobbi Brown Lazada Official Store*. For every dollar spent you will be entitled to 1 reward point. $1 = 1 Point

*You will need to enrol in the Program via Lazada or connect your membership on Lazada before you can start earning points

4. For Lazada purchases, when do I receive my points?

A. All points earned from purchases on Lazada are pending until your order is delivered to you.

5. Do I earn bonus points for my birthday?

A. During your birthday month, your first qualifying purchase shall be eligible for double points. You will receive 2 points for every 1 dollar spent on your birthday month’s first qualifying purchase (up to $250).

6. To earn birthday month bonus points through a Lazada purchase, do I need to have my Lazada order delivered to me during my birthday month in order to earn double points?

A. You should take note that, even if the delivery date of your Lazada order falls outside your birthday month, as long as the transcation date of your birthday month’s first qualifying purchase on Lazada is within your birthday month, you will still receive 2 points for every 1 dollar spent. For avoidance of doubt however, as all points from purchases on the Lazada are pending until your order is delivered to you, should you transact in a store counter or boutique before your Lazada order is updated as “delivered”, your counter or boutique transaction shall be considered as the first qualifying purchase eligible for double points, not the Lazada transaction.

7. When will my points expire?

A. Your points are valid for 12 months from the day you joined the loyalty program. Upon expiry on your anniversary date for the first year, you can continue to earn new points as of the date of your next qualifying purchase. Upon expiry on your anniversary date for the subsequent years, you can continue to earn points in the next 12 months. You will be notified 1 to 3 months prior to expiry, so that you don't miss out on your points reward redemptions. Expired points will not be recovered, refunded or reinstated and these expired unused points will no longer be exchangeable for rewards.

8. Can I exchange my points for products outside of the rewards program?

A. Your points are only entitled for exchange based on reward tier offering. In the event that rewards are not available it would be at the brand's discretion to provide an alternative with similar value. Points are not eligible for cash or product exchanges.

9. When will I get to redeem my rewards with points?

A. You can redeem when you have sufficient points to make a redemption.

10. Where can I go to view my points balance?

A. Points balance summaries will be included in selected communications. You may also choose to review points in store by reaching out to our friendly beauty advisors. If you link your membership on Lazada, you will be able to view your points balance via the "Member" tab.

11. I was in a rush with my purchase and did not advise Beauty Advisor of my membership upon my purchase, am I still eligible to earn points for my purchase?

A. Unfortunately no, points can only be accumulated at the point of purchase.

12. Can I share my membership with my family or friends?

A. Only one program account may be associated with the Bobbi Brown Loyalty program.

13. I realised I have 2 memberships, can I combine this into a single program and have the points consolidated?

A. Yes you may, all you need to do is to seek assistance from our friendly Beauty Advisor for assistance. Do note it may take up to 7 working dates for merge to be complete.

14. Is the Bobbi Brown Club applicable around the world or in Asia?

A. The Bobbi Brown Club is currently only available for Singapore, non-airport and non-third party retailer purchases. Purchases made in airport stores, third party retailers and retail stores outside of Singapore are not eligible purchases for the purpose of this program.

15. Can I choose to not be part of the Bobbi Brown Club after registering my interest?

A. We will be sorry to understand that you would not like to be part of the program and rewarded. At anytime you feel that the program does not suit your needs you can apply to opt out of the program by reaching us at info.sg@bobbibrown.com.

16. Can I choose to not receive any communications while remaining a member of the Bobbi Brown Loyalty Program?

A. You may opt-out of receiving both marketing communications and program-related communications at any time by following the instructions provided in our Privacy Policy, but please note that you are not able to choose to opt-out of just marketing communications or just program-related communications. After opting-out of both marketing emails and program-related emails, your program membership remains valid, but you will only receive information and updates about the Program and your account by visiting a participating department store counter or Bobbi Brown retail store to enquire from a beauty advisor.

17. As a member who enrolled at a participating department stores counter or Bobbi Brown boutique, can I earn points on my Lazada transactions made before I linked my membership?

A. Unfortunately, no, points can only be earned on Lazada after linking your membership. You can do so via the "Member' tab.